Delivery (Free Delivery*)
We are only able to deliver online orders to you if you have a permanent address on the UK mainland and UK Isles. Please note the 16th December is the latest date to place orders for guaranteed pre Christmas delivery. We will Endeavour to fulfil your order by the date set out in the e-mail by which we confirmed your order. Where this e-mail did not contain such a date we shall endeavour to fulfil your order within the time-scales advertised on the individual products on your order. All purchases must make allowance of 28 days from date of dispatch for our carriers to fulfil the final delivery to your home.
Orders totalling less than 30kg may be dispatched by post or courier.
For all orders - any changes made to the content of your order will have an impact on your delivery date. We may therefore be unable to deliver your goods on your confirmed delivery date should changes occur and if so, a new delivery date will be given.
You are responsible for providing a safe means of access from the public highway to the place of delivery. If our delivery staff considers that access is unsafe then we will not deliver the goods until safe access is provided.
If you are unable, for whatever reason to take delivery of your goods on the confirmed delivery date arranged by our carrier or us. Or we are unable to deliver the goods due to there being no safe means of access to the place of delivery or you are not available at the time pre-arranged on the day for delivery we shall be entitled to either cancel your order and refund your payments less an aborted delivery fee of £60 levied by us and our carriers or keep your order live but charge you the £60 fee levied by our carriers for the missed delivery.
If our carriers or us accidentally damage goods in the course of delivery our liability for that damage is limited to the repair, replacement or refund of the goods or the value thereof.
Time of delivery is not of the essence in these terms and conditions. We will not be liable for any loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of www.uniquesfurnitureshop.co.uk or any reasonable rescheduling of delivery.
Free delivery is for all items in basket over £600.
We offer a one man delivery service as standard to keep delivery costs down, as result you may be asked to assist the drivers with larger items. Should this be a problem please contact us to discuss a two man delivery - please be aware that this will incur an additional cost.
We only guarantee delivery to the front door. Delivery to any other point is at the discretion of the driver and we do not accept any liability for damages done past this point unless prior arrangements have been made with us via email, phone.
Returns, Refunds and Your Right to Cancel
Under the distance sellers act you have the statutory right to return any products you have purchased within fourteen (14) working days after delivery for any reason. Products must be kept in the same condition as when purchased and in the same packaging, in which they were delivered, see below for further details. N.B. For hygiene reasons mattresses are not covered by our returns policy.
In order to return a product please contact us in writing or other durable medium (including email) within 14 days after delivery. You will then be entitled to a refund or exchange from us which will be paid within Fourteen (14) days of your notice of cancellation. Items must be kept in the condition in which they were purchased and in original packaging. Items requiring assembly must not be assembled in any way or will not be accepted back. We reserve the right to refuse a refund if any item is deemed to be non re-sellable. Please do not fix packaging to pieces with tape, as this may damage the wood and finish. Returns are free of charge except in those areas incurring extra delivery cost (Non-mainland UK) please contact for details. Original delivery charges are not refundable.
After the Fourteen (14) day return period has elapsed we will not accept returns on any items.
Subject to your statutory rights, products made or altered specifically for you, may not be returned nor will we provide any refund, unless they are defective or have been accidentally damaged by us in the course of delivery.
If we deliver incorrect or damaged goods, or in the event that you discover any defect in the goods for which you require compensation or other remedy, you must report the defect within 7 days of the date you receive them, or as soon as possible thereafter by emailing us. Any defects or damages must be reported to us within 7 days and we must be emailed images/photos and a completed damage form within the 7 working days and before any return, refund or replacement is carried out. Please keep the products purchased in the same condition that they were received and retain the original packaging in the condition it was provided. We reserve the right to refuse return of items should the original packaging not be available to allow the safe return via our carriers. If we receive the goods back with us and they are damaged due to them not being repackaged sufficiently in their original packaging we will charge you for the reduction in value. Should it be deemed impractical to offer a replacement, redelivery or re-selection of any damaged or faulty items we reserve the right to offer an allowance against a repair, or alternatively a refund for your purchase.
We will not be liable for any damage or loss resulting from repairs attempted by you or third parties.
We will not accept any returns (including damaged items) on self-assembly items which have been assembled - please fully check your item prior to assembly.
Mattresses are currently not covered by our returns policy. We will repair or replace damaged goods however, for hygiene reasons we cannot offer returns for any other reasons.
We do not offer a refund on made to measure furniture commissioned by your self as you have agreed to our terms and conditions on point of order.